Terrible Service

artrack very disappointed in their shocking service. I had a bakkie that was written off in Feb 2020, I called and explained the situation and was told that I needed to continue to pay for the two year contract that expired at the end of last month April 2021. I continued to pay and called in and canceled as told to do. I was called on Thursday by the accounts department and told that my debit order never went through. I was then transferred to Customer services. I was then told that the contract had not as yet been cancelled and not only was I liable for debit order that never went through but will be liable for May's contribution as well. I was then told that she make a note on the system and would have to investigate the cancellation. Friday morning I received another call from accounts to request the payment. No note had been put on my account regarding the cancellation. Last night the debit order was processed, and the full amount was taken out of my account.