MM
Man M

1 reviews | Active since Feb 2017

20 Mar 2023, 07:31

Terrible service do not recommend.

Cartrack installed a defective tracking unit on my vehicle. Their technician came multiple times and couldn't fix it and then after that just didn't pitch for callouts, this went on for over a year. I recently spoke to their technical manager Niel ,who assured me that they will credit my account and terminate my contract at no cost as the fault was theirs , my contract has been terminated but the credit still stands. I am being harassed by their accounts department people who are very rude everyday.

Cartrack does not value their customers, I have received such a terrible service from them it's actually traumatic. I would not recommend Cartrack to anyone.

0
Replies (3)
Cartrack
Cartrack's reply20 Mar 2023, 08:50
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team 
MM
Man M's update20 Mar 2023, 11:58
Reviewer Update
Good Day,

Thank you. Please notify me once this has been resolved. I am really tired of having to talk to your rude call centre people.

I don't owe you anything.

Regards Manono

MM
Man M's update24 Mar 2023, 04:36
Reviewer Update
Good Day,

You are still harrasing me and you keep **********ly trying to debit my account.