Terrible service

Absolutely terrible service. one of my bikes got ****** and the unit was removed, and when I call about it I'm taken from pillar to post. I was told to open a case at the police station, every time I call they always want something else, I called a few days ago and the agent hung up on the call because I didn't have a "control room Password"... this was never given to me when I installed the unit... it's been a month and I still haven't really been helped. I am canceling cartrack on the rest of my fleet, I don't understand what I'm paying for if my vehicles can get ****** and the unit gets removed, and cartrack has no idea that this happened. I had to call them to report the theft. instead of reacting they told me to open a case first.