Terrible Service!!!

I wouldn't even rate Cartrack a 1-star. They are very quick to arrange debit orders but when it comes to fitting the tracker they are the worst! Unfortunately, I can't just cancel as all our business vehicles got trackers through them and it's a 2-3 year contract.

So I had an emergency over the past weekend and they couldn't pick up one of the vehicles from their system. It doesn't surprise me anymore at this stage...so they installed this tracker about a month ago which doesn't work and they advised me I must upgrade and keep me liable for an upgrade fee of R350. They won't assist without this payment. It's been a month and I gave them a due date for fitment of the new tracker latest yesterday. I spoke to several people and don't take me seriously. I even contacted them via Facebook and responded very quickly but realized they were very sarcastic and didn't resolve this matter. They still didn't get back to me. I spoke to team leaders and managers with no answers. The rest just ignored me and were unavailable. They keep transferring my calls until it's disconnected. I left messages throughout the entire day yesterday and still no tracker and I really needed it for today. If I can cancel I would but unfortunately they keep you liable for a once off cancelation fee which is the rest of the 3 years in stallments. They don't take you seriously and don't care.

Rather go somewhere else unless you want to waste your time and money. Not sure when I will be able to get this upgrade even though I paid for it already and can't cancel.

This is unacceptable and pathetic! I wouldn't recommend them to anyone. I should have stayed with the previous tracking company but I moved to Cartrack because of their good rates. I guess you get what you pay for?