MN
Mbali N
1 reviews | Active since Jan 2019
01 Oct 2025, 18:17
Terrible Service
I recently got tracking devices for 5 of my trailers... I then called a week later to track 1 of the trailers and the lady at the control room couldn't track it and said she would call me back, it's been 3 weeks and I haven't received a call. I called again today and got another lady who also said she'll call me back. I still don't know where the trailer is and no one can assist me. They don't call or reply to emails. Im so frustrated 😠.
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
01 Oct 2025, 19:21Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply01 Oct 2025, 19:21
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
MN
Mbali N's updateReviewer Update
05 Oct 2025, 10:21Good day
I received a call at 10pm on Wednesday saying you will have to install new trackers and a manager will call me in the morning, meaning there's something wrong with the one's you installed. I have not received a call to schedule the installation and no manager has called me. I only got an email now with a invoice with more than I was quoted. I also don't think I should pay when my trailer can't be tracked and you have confirmed that something us wrong. Please get the cancelation department to call me because I can't get through and no one replies to my emails.
I received a call at 10pm on Wednesday saying you will have to install new trackers and a manager will call me in the morning, meaning there's something wrong with the one's you installed. I have not received a call to schedule the installation and no manager has called me. I only got an email now with a invoice with more than I was quoted. I also don't think I should pay when my trailer can't be tracked and you have confirmed that something us wrong. Please get the cancelation department to call me because I can't get through and no one replies to my emails.
MN
Mbali N's update05 Oct 2025, 10:21
Reviewer Update
Good day
I received a call at 10pm on Wednesday saying you will have to install new trackers and a manager will call me in the morning, meaning there's something wrong with the one's you installed. I have not received a call to schedule the installation and no manager has called me. I only got an email now with a invoice with more than I was quoted. I also don't think I should pay when my trailer can't be tracked and you have confirmed that something us wrong. Please get the cancelation department to call me because I can't get through and no one replies to my emails.
I received a call at 10pm on Wednesday saying you will have to install new trackers and a manager will call me in the morning, meaning there's something wrong with the one's you installed. I have not received a call to schedule the installation and no manager has called me. I only got an email now with a invoice with more than I was quoted. I also don't think I should pay when my trailer can't be tracked and you have confirmed that something us wrong. Please get the cancelation department to call me because I can't get through and no one replies to my emails.