Terrible Service – Cartrack Broke My Windscreen and Never Took Responsibility

On October 2nd 2025, a Cartrack guy came to install a tracking device in my BMW M135i. While setting things up, he cracked the windshield by accident. Right away, he phoned his supervisor - Angel, who arrived at my building and said Cartrack would sort out the repair the following week.

After that, I kept checking in now and then; yet every time, it’s just the same line - “we’ve emailed the technical crew to get back to you” but nobody ever does. Got in touch with Angel too, though these days he doesn’t reply at all.

More than thirty days have passed, yet Cartrack still refuses to own up to the harm done by their worker. Such poor handling feels totally out of line, so I'm deeply let down by how things turned out.