Terrible Service

My battery died and my car automatically locked itself. I have road assistance with Cartrack which ought to cover me when I lock myself out of my vehicle. Disappointingly, upon calling cartrack i was told that because I have the keys in my possession and they are not locked inside the vehicle, it is not regarded as an emergency and I am therefore not covered. I am apalled by the fact that, whether or not the keys are locked inside the vehicle, point is, I AM LOCKED OUTSIDE THE VEHICLE AND REQUIRE ACCESS TO THE CAR. Its really disgusting how service providers use techincalities to avoid assisting their clients. Why would I then subscribe to roadside assistance if when the day comes, Cartrack first wants to assess how they can avoid helping me? Does the fact that the keys are not locked inside the vehicle outweigh my safety and right to be assisted?