Terrible service and rude *********** staff

Good day,

I have asked numerous times that the debit order be cancelled. It still has not been done. I will also not make 3 month's payments in advance. You are keeping me to a contract - which I did not agree to - it was just added by the dealer and the next moment I get an email that a Cartrack device has been installed. I only signed the contract with the dealer after the device was installed, so I did not have much of a choice, did I?? Upon enquiring about it, I was told that the first year is free. Much to my surprise, R189 was deducted from my account the very next month.

Your staff is rude and not helpful at all. I said from the beginning that I will make EFT payments if and when possible. I was informed that the service has been suspended and I can confirm that it has been suspended since the first debit order did not go through. I will not be paying for a service I did not get. If I am held to a contract you are also obligated to render the service that you are bound to by the contract. I have 24 months of payments that I am responsible for and you have 24 months of service that you are responsible for. You can sew me for outstanding payments on the contract.... how do I get the service that has not been rendered.

I hereby request the following...again: 1 Cancel the debit order - I will make arrangements for a new debit order once my situation is back to normal and I can use my bank account again. 2 I will make EFT payments for the time period that I had service. Pls send me a breakdown of that. 3 I need an answer by the close of business today. 5 Do not send me some automated or generic reply! 4 I will post this email to your directors as well as the Ombudsman and Hello Peter until it is resolved - I have been battling with this for 3 months without any success.

Looking forward to hearing from you soon.