Terrible service and product provided by car track

Really tired of the services provided by cartrack as well as the app. My car has been parked for over an hour and the app is still not allowing me to active the car watch feature as it indicates that my ignition is still on. I had to go to out and go and check if my vehicle is fine. What is the point of this feature when it does not even work. Also when you forget to switch your car watch app off and when you don't answer the impromt call from car track, they call you once and that is it, there is no follow up to make sure the client is safe. I've queried about this and was told that they "analyze" to see if the car is safe and consider the client fine. Please explain to me why do we even pay for these services.