Terrible Service and Lack of Accountability from Cartrack

I was involved in a hit‑and‑run accident on 21 February 2026. Immediately after the incident, I contacted Cartrack to report what had happened and to request the dashcam footage. The consultant instructed me to switch my vehicle on so the footage could upload—despite the fact that my car had been severely damaged and has since been declared a write‑off. This instruction alone placed me at unnecessary risk. After following the consultant’s advice, she proceeded to upload the incorrect time frames of footage. As a result, I had to physically remove the dashcam myself to retrieve the correct footage. Only then did I discover that the dashcam had been installed facing downward, providing unclear footage that made it impossible to obtain the registration details of the other driver involved in the hit‑and‑run. Following this, I spent two weeks trying to arrange for Cartrack to remove the tracking unit from my vehicle. Someone finally arrived on 3 March 2026, only for me to be told that I now need to pay R600 for the removal of the dashcam— (despite the clear circumstances and the fact that the device could easily have been ****** had I left it in the vehicle.) This entire experience has been incredibly disappointing and stressful. The lack of urgency, poor technical assistance, incorrect handling of footage, and now the additional charge all reflect unacceptable service. Considering the seriousness of the incident and the risk to my safety, I believe this needs to be addressed so that no other customer has to go through the same experience with Cartrack.