Terrible service and communication

- I sent a signed and submitted a form to cancel Cartrack on 7 December 2022, after selling my vehicle - I did not receive any feedback to the cancellation request and was told to create an online profile after phoning to enquire - I attempted to do this, without any success (just receive a notification that someone will contact me, which never happens) - I then sent an email on 27 January (after paying ANOTHER two months’ fees without receiving any benefit) - It took nearly a week for the client services team to respond to confirm that no debit orders would go off my account - Despite this, I have been debited each month since. I disputed the first debit order, and Cartrack proceeded to institute another debit order mandate to collect double the amount. I have disputed this as well. I have been charged bank fees for Cartrack’s incompetence each time.

The above is a great example of both very poor service and bad internal communication.