Terrible Service!

I had the worst experience you can possibly imagine. I joined Cartrack on Thursday and made an appointment for the Technician to install the device on Saturday at 09h00 at the dealer. The Technician didn't show up and Cartrack didn't even bother to call and update me regarding the delayed arrival of the Technician. While making the appointment, I was told that I will be liable to pay a fine of R600 if I do not avail myself for the appointment. I had to personally call Cartrack to follow up on the delays. I waited from 09h00 until 13h00 and no one showed up. I was greatly inconvenienced and my special day was spoiled by Cartrack. I would not recommend Cartrack to anyone. I am going to terminate my policy with them and find another reputable service provider. The dealer closed at 13h00 and I was forced to leave the dealer in my brand new car without a tracker being installed.