TERRIBLE SERVICE!!!!

Terrible service from cartrack client services. These guys are so unresponsive. I submitted a de-installation/re-installation form 2 weeks ago. They didn't acknowledge receipt and I had to follow up numerous for me to get feedback. I was told that they would debit R870 which I accepted and a technician would call me. The R870 was debited and I've been waiting for the technician's call for 4 days and nothing has happened. I tried following up numerous times and they were unresponsive. I had a chat with an agent where I informed her that I am considering cancelling my contract due to poor service. The agent told me that I can go ahead with cancellation (Such arrogance). The matter has not been resolved so I decided to take my business somewhere else. Terrible Service!!!