Terrible service

I joined car track last year November. 2 months or so later, I get a call saying my account is in arears. So I fix it with the lady and ask her to just verify everything and put in the right date so this doesn’t happen again. She tells me she fixed it. I don’t count which debit order took and which didn’t,, I have a lot of debit orders leaving my account on my pay date.

Now again I just got an email telling me they are going to hand me over to credit bereau because my account is arears. How? Since I was never told again that they don’t know their jobs, I must always call them to find out if they captured the right things. They are messing with my profile.