Terrible service

I did double payment of R141 on Tuesday using the payment link attached on the WhatsApp msg please check. Also I said on numerous occasions that cartrack failed to keep their promise, my device was only installed 3 weeks later after informing yourll of a deinstallation of device to my vehicle really the service was pathetic, I didn't mind paying the fee of R870 for that I even made a 3 month's arrangement plan but then I had to wait 3 weeks for them to come out and also after I called 10000 times to find out when the tech will come. You guys are quick to say pay pay bt your service is pathetic, now you sending reminder for payment everyday bt when it came to installing the device you couldn't even call 1 day to arrange it. My question is what if something had happened in that 3 weeks without cartrack in my vehicle would cartrack payout my car retail value?