Terrible experience

🚨 Terrible Experience with [Car Track] Recovery Services 🚨

Today, I experienced one of the most frustrating and disappointing situations with [Car Track] when my car was ****** early this morning. Here’s what happened, and I want everyone to be aware of how poorly they handled my case.

Timeline of Events:

Around 5 AM: My car was ******. I discovered it missing shortly after 5:30 AM and immediately called [Car Track].

The Response: They told me my account was in arrears and said they couldn’t do anything until I paid a penalty fee of R25,000, with a required upfront deposit of R10,000 to initiate the recovery process. Despite this, they assured me that they already knew the car's location and could recover it as soon as I paid.

After Making the Payment:

I took out a loan, which was approved hours later. I called again before paying to confirm they could recover the car. They reaffirmed that my car would be retrieved once the deposit was paid.

After paying the deposit, I filled out a required form, and they told me a team would be sent to recover my vehicle.

The Shift in Communication:

Soon after, I received a call stating that the team was going to “search” for the car. This left me confused, as they had initially said they knew the exact location. Now, it seemed uncertain, as if they weren’t sure where my car was anymore.

Communication broke down after this. I stopped receiving updates unless I called them myself. Eventually, I was transferred to a different representative, Noluthando, who informed me that the car was “unrecoverable” and that they’d just “keep an eye out.”

No Car, No Refund, No Accountability:

When I asked for a refund due to their failure to recover the vehicle, they refused, saying the fee was non-refundable because I had agreed to the terms.

I am now left with no car, no money, and a large debt from the loan I had to take out to pay for this so-called “service.”

Why I’m Posting This: This experience has left me incredibly frustrated and feeling ****med. [Car Track] provided zero evidence that they even attempted to locate or recover my car. They failed to deliver on their promises, took my money, and left me in a worse position than I started.

If you’re considering using [Car Track], think twice. This company left me without my car or any support, and they refused to provide any refund for a service they didn’t perform. I feel entirely let down and want to warn others about the lack of accountability and transparency I experienced.

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Please, [Car Track] - I expect an explanation and resolution.