Terrible experience

<p>On 24th January i completed documentation to move a tracker unit to my personal vehicle to my business vehicle. I submitted the paperwork and received and communication stating that we would get contacted for our booking. On the 6th i called and asked why i did not have a booking yet. i got told that East rand branch have the booking and that we would get contacted. On the 13th i called again, i was given the branch number to call that had my booking. I was told that Linda/lydia would call me from East rand branch. on the 21st i called again and spoke to a Thembi. She then got all the details that was confirmed that one unit was moving to another vehicle. This was all confirmed. the technician arrived on the 23rd at 9am to install a new tracker into my vehicle. I informed him that it was a deactivation and a reinstall. he promptly tells me that he is here to install a new unit. He can only do what is on his job card. so he calls his office and waits for a response. at 10h00, I called East rand to ask what was going on. Thembi then confirms YES it is a deactivation and reinstall. she would call me back as she would call head office to confirm. I AM STILL WAITING FOR THAT CALL. At 10h30 the techi tells me he can go ahead.</p> <p>At 14h30 he is still looking for the unit. The original guy that installed did not remember or note correctly where the unit is. SO I AM STILL WAITING!!! that technician leaves. i get a call saying that another technician will come past this evening to do the work. AT 17h30 he arrives to look for the unit. I remind him that he needs to place it in the other vehicle so he says "UMMMM, no he is only removing the unit.</p> <p>So i chase him away and phoned the Client service department. I WILL BE CANCELLING BOTH CONTRACTS I HAVE WITH THIS HIDIOUS COMPANY AND GO TO ANOTHER. I have never come across such a terrible organisation. and if just one person reads this and does not choose Cartrack then i am happy. DO NOT SIGN WITH THIS COMPANY </p>