Terrible Existing Customer Service

I was initially very optimistic about my cartrack experience, when I called to have it installed they called me back and the technician came out within a few hours. However, over the last few years the tracker keeps pulling to much of the battery current. I’ve asked multiple times for them to come out and check, each time they say it’s the battery. Got a new battery just this year, 4 weeks latter again my car battery significantly diminished.

I’ve called 4 times in the last 48 hours asking for a technician to come out and replace the tracker, no one has called back or understood the urgency. Every time I get the same response, “we have sent out an email”.