TERRIBLE!!!

I have received terrible customer service not just from the consultant I spoke to, Marisa, but also the also supervisor, Nyathi, who promised to call me back.

He tried to call me but the phone only rang for less than three seconds then he hung up. I was in a meeting and as I was trying to step out of the boardroom to attend to his call cause it’s an important call he never got back to me and this was the last week, responding to a complaints or an issue that I raised at the beginning of February..

There’s no sense of urgency, no care about the well-being of their customers and all they care about is closing the complaints without checking if the person who locked the complaint is happy with the resolution, mind you this is the second time this happening making this complaint the third time this thing happening.

Honestly disgusted cause he has made me feel like I’m just a number in they database than can removed anytime for as long as I pay that +\- Cancellation fee for poor customer service, lack of responsibility and poor handing of my financial account with them.

And watch they will call me back after this review as per usual then disappear for the longest time. Sadly, that’s how they operate and then they’ll ask HelloPeter to remove this review.

Can a Senior Manger please resolve this, no supervisor Nyathi. He has belittled me on our last call, asking what do I pay for, meaning, I’m not paying customer service or to treated like a customer who had a enquiry made to they account about a payment, rather I’ve been moved from pillar to post.