Terrible customer Service/no sense of urgency ‼️

I am not sure if Cartrack knows the kind of country we live in. I recently traded in my old car, already had an account with Cartrack. I asked to cancel the old tracker account and requested a new fitting for my new car, was then told the old account will only be canceled on the 26th of April,meaning i am still liable for the next payment on the 20th of April.

I ddnt understand that, but i just agreed. I chose a quote subscription for the new car, this was on the 27th of March. Was told the fitting will be done on the 30th of March. I stayed in the house the entire day, around 3pm i called them since it was getting late, i was assured there was a call out and that the technician is still coming. No one came. Even on the 31st no one came.

On Monday the 3rd of April, which was yesterday i called in.. I was then told there was no availability of technicians, that their fully booked. The lady told me she's escalating the matter,i was not convinced as she kept yawning over the phone.

Today i get call, now i am being told the next available fitting will be on the 12th of April. I am so annoyed at this point, its Easter time.. How m i supposed to travel with a car that does not have a tracker. CARTRACK you are aware that our insurances does not pay for a car that does not have a tracker. It seems you guys have a lot on your plate, yet you can't deliver. This is really unprofessional and very reckless, we Live in a country where car's are being ****** every minute.