Terrible customer service from Cartrack

After my complained on 2/02/24 about the bad service of Cartrack they sent me a nice email saying that I must accept the apology for the inconvenience and will investigate the matter to resolve the issue. Until now there was no response whatsoever no phone call , no email and still no installation of the device , but my money has been deducted TWICE FOR THE INSTALLATION !!!! SO PLEASE NOTE THIS IS HOW THEY TREAT COSTOMERS THAT HAVE BEEN LOYAL TO THEIR SERVICE FOR MORE THAN 9 YEARS !!!!!