Terrible customer service

I requested deinstallation appointment for Friday 1 July and this call was made Tuesday. Friday I followed up only to find there was nothing set up. After various long frustrating conversations they call the technician in the Eastrand who was supposedly going to arrive 2pm. Needless to say, no such happened. I call again this morning and I speak to Refilwe who tells me the matter is being escalated and the response will be swift. She could not tell me what swiftly means in terms of time. That was 8.45am when I dropped the call, 20 minutes later still no response. What a terrible and painful process trying to get a simple task done with this company