Terrible company , use a competitor because there are better options

My problem persists for 4 months now, even the technician who replaced my unit expressed frustration that Cartrack is not fixing the problem.

Cartrack has canceled repairs on my unit, continued to escalate it 3 times this week to “systems” but failed to give me a reference each time, and now has request a third unit replacement.

The identical problem that started in December still persists and results in false positives and false negatives, as well as an inability to use the car watch service that I am paying for. My car frequently shows as the ignition being on.

Each time I have a call I have to explain the entire history to bypass the same troubleshooting I’ve repeated for 4 month.

They did call me beginning of this week to see if the problem still existed and I said it had actually been fine for a week, however the problem resumed the next day.

A month ago I even asked them to have a manger call me and tell me they don’t want me as a customer if this problem is something they don’t want to fix and I would stop fighting to have it fixed and move to a competing tracking company. They promised to email me regarding my request and as expected did not send anything to me.

This company is laughable , even some of the staff are at a complete loss at the incompetence of the organization and are trying their best with the area of influence they have to help but the organization is so silo’d that they cannot assist further than their immediate department.

Multiple supervisors are not at work today so I cannot get any status updates if my escalations have even been logged.