Terrible Company

My dealership recommended I use Tracker, but I wanted to handle it myself and go with Cartrack. So, I contacted them, went through the process, discussed pricing, and agreed to move forward. During the call - which lasted over 30 minutes… we went through the contract terms. I’ve requested the recording of this conversation.

During the call, the salesperson assured me that while it was too late to fit the tracker that day, he would mark it as urgent and try to have it installed the following day. Since I wanted it done as soon as possible, I agreed to proceed with the contract, assuming that if not the next day, it would be installed within three or four days at the latest.

However, when I was transferred to the installation department, I immediately encountered a completely different attitude. The woman I spoke to was dismissive, arrogant, and sarcastic. She informed me that the earliest available installation date was in over three weeks - nearly a month away. This was a complete contradiction to what I had been told by the sales department.

At this point, I was beyond frustrated. The company had taken my bank details and signed me up under the impression that installation would be prompt, only for a different department to tell me that the sales team “always lies” and “obviously lies” because they don’t actually know the installation schedule. The whole system is completely dysfunctional.

To make matters worse, I asked them to contact the Durban installation branch to check for any earlier availability, but both times they attempted to call, they couldn’t get through - it just went to voicemail. The entire experience has been an absolute disaster, and this company has proven to be shockingly unprofessional.