Terrible Client Services

After countless emails attempting to try receive some form of service, including “CEO Escalations” which has utterly no significance to assigning priority and still no reply on certain questions asked, Car Tracks still have the inability to get back to you, even when the automatic email response promises to respond in ONE WORKING DAY !!!

Now that my contract is coming to an end, Car Track are in breach of their own contract Section 4.1 : Cartrack will, not more than 80 (eighty) days and not less than 40 (forty) days before the expiry of the Minimum Term Option, notify the Client in writing or any other recordable form of the impending expiry date.

This has not been done and no recordable form of the impending expiry date has been received.

Now I ask if this will ever be resolved and if I will ever be able to get out of this expiring contract without having to pay through the nose for it.