SG
STEVEN G

1 reviews | Active since Dec 2009

11 Jun 2026, 13:59

Terrible camera service from Cartrack from the installation

Terrible service for over five months after trying all means of contacting them. I reported faulty cameras (2/4 not working) on my truck late December 2025. I was told that someone will contact me, no one did. I followed up on a monthly basis, keep telling me someone will call me. Even the guy who usually call me to sell products, I told him I am not listening to him until I am sorted out, he kept calling to check if I was sorted so that he can sell his product. on hearing that I am still waiting, he will tell me he has sent an email to Richards Bay branch, but that never produce any success. About 2 months ago I went to Richards Bay offices, they said they will assign a technician. The guy even promised to WhatsApp me, but nothing ever materialized. I am so disgusted with this service. Debit orders are going every month and in full, but I am receiving half the service. It's been complaints after complaints about these cameras since the installation.

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Replies (1)
Cartrack
Cartrack's reply11 Jun 2026, 14:13
Official
Good day Steven Gumede,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team