Terrible after sales experience

Terrible after sales experience and some unprofessional employees lacking empathy. If you're on contract, forget about cancellation, you will pay an arm and a leg for it. I was debited twice for moving a device to a new car (R870 fee + an unknown fee of R929). Although they claim "calls are recorded" and you go through an endless verification, if you don't remember who you spoke to they can't trace your queries. Took to taking names as no one could trace my refund. After several calls, found no one captured my refund. Spoke to Xolani, Palesa, Lebo, Tebogo (twice) and others I was unfortunate enough not to recall by name which caused further delays. Still waiting for my refund and Tebogo insists nothing can be done to fast-track the return of my funds despite it being their mistake. But if you owe them, they want their money yesterday