Terrible

I had issues with car track with the device being disconnected and them not even giving me an alert or anything. I called how many times, eventually I had to recover my own vehicle despite doing what their trained agent advised. Once I got the vehicle back they repaired just for the device not to work again, the car is showing that it's been on for a day. Does this make sense and how safe is this as it's a fleet profile so I can't see where the vehicle is and no once is even contacting me back after I have called more than once they just want to pass the buck. I have recieved such terrible service it's ridiculous and I have posted before