Terms and conditions

i cannot express how frustrated with how things are explained with this company and this is really disappointing

So i have a device on both my vehicles and as per their request i called to test my device

so, they could pinpoint where the vehicle is etc. which is a thumbs up however i cannot download my log etc. it appears it there's some JSON file missing

i was then advised the unit needs a repair, the repair costs 600+- rand so my issue is they have lifetime warranty on the device however the warranty is limited for 12 months (to me that's a very contradictory statement)

i have never paid for a repair and i feel the terms weren't adequately explained and i need this sorted