DM
Danel M
1 reviews | Active since May 2025
08 May 2025, 18:04
Technician never showed up
I get phoned at 7h45 in the morning asking if a technician can install my device today between 10h00 and 16h00 and that he will call me an hour before arriving.
At 15h40 I call to ask if he is still coming and I get an sms saying he's coming at 16h00.
At 15h50 I get a call asking if they can move the appointment to 17h00.
I call at 17h20 and all I get is oh we'll send an email to the department to find out what happened.
A massive waste of my day because I stayed at home the entire day and moved appointments around just for the technician to never show up and for me to beg for information the whole time.
Wasting your customer's time like this is extremely disappointing and frustrating.
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
08 May 2025, 18:21Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply08 May 2025, 18:21
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
DM
Danel M's updateReviewer Update
18 May 2025, 16:47I would just like to provide an update. I did call the next day to ask why the technician never came and it was because he ran out of stock. It would have been nice if I was called and told that and not left in limbo the previous day.
However, Cartrack was very helpful when arranging the next fitment appointment and the technician came promptly and it has all been sorted out now.
However, Cartrack was very helpful when arranging the next fitment appointment and the technician came promptly and it has all been sorted out now.
DM
Danel M's update18 May 2025, 16:47
Reviewer Update
I would just like to provide an update. I did call the next day to ask why the technician never came and it was because he ran out of stock. It would have been nice if I was called and told that and not left in limbo the previous day.
However, Cartrack was very helpful when arranging the next fitment appointment and the technician came promptly and it has all been sorted out now.
However, Cartrack was very helpful when arranging the next fitment appointment and the technician came promptly and it has all been sorted out now.