Technician damaged our vehicle

Our vehicle was damaged by the Bloemfontein Cartrack technician who installed the tracking unit.

The unit was installed on March 2nd, 2017. During the next week we received 3 calls from Cartrack regarding signals they were receiving from our vehicle. When told that nothing was wrong and that the vehicle was safe, we were informed that the unit must be faulty and someone will be sent to come and have a look. Days passed without a word. We finally contacted the Bloemfontein branch of Cartrack who sent someone out on March 15th, 2017 to have a look. This technician was busy in the car for roughly 2 hours and upon leaving told us that the previous technician made various mistakes with the installation. We thanked him for helping us and he went on his way.

The following day when we used the car we found that the technician somehow managed to break one of the auxi****y boxes right above the cigarette box. This box was in perfect condition before the Cartrack technician worked on the inside of our vehicle.

This same technician came out to look at the damage after we called the Bloemfontein branch and simply said he didn't work in the area of the auxi****y box and therefore did not break it. We obviously do not know what is taken apart while the unit is being installed, but even if he did not do any work in this specific area, it is very clear that he placed something on it or pressed against it which caused it to break. Nobody else did any work inside the vehicle and we hold your company liable for the damage that occurred.

We would also like to cancel the contract with immediate effect and absolutely no money is allowed to be deducted from our banking account on the first of next month as our vehicle was not protected for the two weeks before the second technician came out to fix the mistakes the first technician made and this second technician only caused us a bigger problem now with damage to our vehicle. We would like the unit to be removed asap.

Stay away from Cartrack!