Tebza to the Rescue

Good day, team

The rating is for Tebogo Mafate for his excellent customer service.

My account was double debited with an amount of R200 in December 2023. I called to query the transaction and was advised it will be allocated for Jan. February a full amount was debit and I didn't have any issues about it. The only concern I had was the balance of R71 held by cartrack.

In short, after numerous calls and conversations with different consultants, only Tebogo was able to give me a clear and reasonable explanation to this matter and also came up with a solution.

He showed a clear product and process knowledge and didn't answer me for the sake of answering. I commend and appreciate him for that.

Instead of giving me an attitude when I was explaining, he gave me a chance and listened (even though he sensed and heard I was frustrated), he was sincere and honest about it.

There's a lot I want to say about the poor customer service I received before you, but this review is mainly for you and your excellent work. Keep it up.

Again thank you Tebogo, please do the same with the others as well.

Regards,