*********** Team leaders

Good day My name is Pule Silas Segabetla. I have 3 vehicles with Car track and 2 of the vehicles matured in 2023. I called on 15-05-2024(11:25) regarding having the packages changed. I went through to the sales team and spoke to Maxwell and he was unhelpful and telling me I'm dawning on the call when I had some questions. He then transferred me to Portia Ndebel(11:35) who explained all the packages I have and when I asked about the cost to upgrade or downgrade she told me there's a R600 for upgrade & R300 for down grade. I questioned her about why is it new clients pay R0.00 to sign up but for me who has been a loyal client for 3 years and more has to pay. She then told me she needs to speak to her team leader (in the back-round she said words like "iiyo lo guy" meaning I'm a pain in the a$$,while I was on the call aswell a guy commented saying this customer is giving you hell-in vernacular) I ignored that and she came back saying no the team leader said they will not charge me to upgrade or downgrade. Which I was grateful for but then she said I will be signing up for another 36 months which I can't understand why as I'm on a month to month and she offered me the upgrade or downgrade at an additional fees but still remain on a month to month. so why now when it's offered for free I have to start another contract. That means it's not an offer to upgrade or downgrade but just them making me believe it is but actually it's just me signing up a new contract being fooled as if it's a free upgrade. I find this very unprofessional especially for the team leader who was not willing to come to Portia's aid to explain to me how the packages are offered. Making me believe that she is *********** in preforming her duties . Secondly I would like to remain with car track but if this is the kind of service I receive I fear to see what will happen should one of the recovery vehicles is ****** or something happens to them. All I want is to be upgraded or downgraded at no cost but to be on a month to month. my numbers O7695Z6BO2.