Taking double debit orders and not responding to open ticket

Ticket#*** ***

After you basically harassed me wrongfully for a payment, you now have the audacity to AGAIN take two payments. The one car was stopped months ago – see attached email (where you also wrongfully took two payments!)

You have now debited my account twice for ONE vehicle: R107-69 on 26 March R117-69 on 28 March

ONLY ONE vehicle must be active.

Please refund the one amount and PLEASE sort out your accounting!.