CS
Cobus S

1 reviews | Active since Feb 2015

12 Nov 2023, 10:47

Sunday Harassment from call centre

I had a vehicle a few years ago and it was ******. They could not recover the vehicle but yet i still have to pay for the tracking unit as per the 24 month agreement.

The more i explain to them that they could not recover the vehicle so why must i still pay for something that they should have recovered. That is what you pay for.

Now they keep on harassing me 3 to 5 times a day asking when will i pay them. It is even going so far that they called me twice on a Sunday morning. I have advised them that they are not allowed to phone people for outstanding debt on Sundays but the call agent laughed at me.

There are many other company's that does vehicle recovery but i would strongly suggest not to use Cartrack as the couldn't recover my vehicle and they still keep you liable for the monthly payments even if you don't have the vehicle anymore.

0
Replies (2)
Cartrack
Cartrack's reply13 Nov 2023, 07:01
Official
 Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team 
 
CS
Cobus S's update14 Nov 2023, 16:16
Reviewer Update
I received a call from Bongani that works at their social media department. I must say I was very cold with him, but he handled it very well. What he did was not just resolve the problem, but he sold me a new unit for my current vehicle.

I suggest that there call centre staff should take a tip from him.

Thank you Bongani and looking forward for the installation of my new tracker.