MM
Musawenkosi M

1 reviews | Active since Nov 2022

02 Nov 2022, 16:56

SUMMONS FOR CLAIMED REAR PAYMENT AGAINST M.M. MAJOLA: MAJO01777

I made an arrangement with Cartrack to transfer a tracking device from my Toyota Verso which I had traded-in on 04/04/ 2022 to a corsa bakkie and I paid R880-00 for that transfer. Since then cartrack had not installed the tracker device in the chev corsa bakkie until 01/10/2022 after several telephonic follow ups and emails. For the past months they have been sending messages for me to pay monthly premiums which I disputed since the device was not installed. I received an amended invoice after they installed the device of R346-50c which I paid on 22/10/2022. They have now summoned me for payment of the arrear amount of R1 401-00 yet on Monday 31/10/2022 I spoke to someone from their legal services who understood that it was their mistake to charge me for the car that I had reported to have traded in and even paid for the transfer of the tracking device.

0
Replies (3)
Cartrack
Cartrack's reply02 Nov 2022, 17:41
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team 
MM
Musawenkosi M's update02 Nov 2022, 18:35
Reviewer Update
It is so interesting to learn that there is a Cartrack Team that is now able to respond to my issue after several emails and telephonic correspondence since July this year.

I'm hoping this matter will soon be brought to finality unlike b4 when no one ever got back to me either telephonically or in writing.

Regards

MR. M.M. Majola
MM
Musawenkosi M's update03 Nov 2022, 14:53
Reviewer Update
I am much disappointed with Cartrack that I have just received another call from their legal department demanding me to pay the arrears yet yesterday they responded to my post indicating that they will investigate and clarify the matter.

I'll appreciate if Cartrack Team can ensure that their consultants should stop harrasing me as I'm tired of having to explain the same story to different consultants every 2nd day.

Regards

MR. M.M. Majola