XM
Xolani M

1 reviews | Active since May 2024

03 Jun 2024, 07:54

Such a disgrace for a big company like this.

This is my last review and then I’m taking this further. Exposing you is what I am willing to do. Whatever it takes. Tomorrow (Tuesday) is the 4th of June. The 60th day is the waiting period of 60 working days of the claim. Car track guys are a ***** in this business. Like I stated that my car was ****** on the 24th of February 2024. The claim form was sent to me on the 27th of February. I printed it out , filled it up and sent it back to them on the very same day. My affidavit stated that I lost my drivers license with the car. They demanded a temporary license. I went on and done it. I’ve sent it on the 5th of march 2024. All the documents were submitted on that day and I got a response from them stating that my 60 working days is starting then. Now I’m claim is rejected stating that I sent the documents late of which is 27th of march , 32 days after the loss of the vehicle. You know like I’m very upset , mad , crazy and confused at the same time. I’m told that I wasn’t resting my device. When I joined that I wasn’t told. What I was told is that I shud increase the premium that I’m paying for them to come and check the device if it’s still good now and then. Now the story changes to my fault. 1. I never tested the device 2. I submitted the claim form late.

That’s pour lies. Your guys are a ****. When I check the reviews here , I’m not the 1st person to be done like this.

You know if I had to send all the proof and the communication of emails I had with car track , I was gonna send them here and the ***** and **** the car track company is. You guys don’t don’t keep your promises to your clients. You promised me that you’ll replace my car if not found. So now you have to replace it you giving me excuses and changing the dates on every documents .

I sent just one screenshot to Kemiso Molefe. She then rep**** that I’m appealing. There result came back and still **** and said it’s declined. I sent her all the screenshots of emails and dates to her on Friday night (31st of may 2024). It has all the information. Even today I haven’t gotten any response from her.

What I’ll do now, I’ll just print out all the documents as my proof and just get one TV show that can help me out thru this. Your company will be exposed. I just want to make sure that I’ll be the last person you’ve done this too. May the good lord be with you .

0
Replies (3)
Cartrack
Cartrack's reply03 Jun 2024, 12:32
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team

XM
Xolani M's update03 Jun 2024, 14:02
Reviewer Update
This is all you say. No call, no emails , not keeping your promises. You guys are a *****. I had to call in the morning to find out what’s going on. I was told they’ll get back to me. Even now , no call , no email, there’s just nothing. I paid you not even once I skipped a payment. But now you have to pay me. You rejecting me. If you knew how desparate I am and the suffering I’m going thru. You would take me seriously if you can see me face to face. I’m getting into depression bit by bit.

Please treat me fairly.
On my side as well I’ll do the same and give positive reviews about you guys.
Cartrack
Cartrack's reply03 Jun 2024, 15:24
Official
Good day, 

Please note that we have since escalated your query to the recovery department to assist with your complaint. 

Kind regards,
The Cartrack team