1 reviews | Active since Apr 2016

17 Feb 2025, 17:34

Subpar Service

App**** for tracker 2 weeks ago.

Told to wait a week for fitment as their teams are booked, agreed to have it done at a specific time the week after. Friday 14 Feb I get a call to change the time to the afternoon, which I agree to.

15:00 on Monday 17 February nobody arrives, called scheduling department 4 times during 15:00 - 17:00, staff assuring me that the installer will contact me to arrange when he's on his way. 17:00 I make my last call to the scheduling department to be told that the fitment notes mention the installer won't be able to make it today. No communication, absolutely livid as I took a day off for this.

100% would rather recommend someone else, this company is not worth your patience.

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Replies (1)
Cartrack
Cartrack's reply17 Feb 2025, 17:39
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team