Subject: Formal Complaint and Cancellation Request – Cartrack Service Failure

Dear Cartrack Team,

I am writing to formally express my deep disappointment and frustration with the service I have received over the past few years.

I initially signed up for tracking services on two vehicles. The installation process was smooth, and at the beginning, I appreciated the prompt notifications and calls when any unusual activity was detected. However, after approximately two years, I noticed that these alerts and communications had stopped entirely. I assumed everything was still functioning properly, but that assumption was proven wrong.

In April 2025, during a routine service appointment for one of the vehicles, the battery was disconnected for a day. It was at this point that I requested a location update from Cartrack, only to be informed that the device was no longer functioning and the vehicle could not be located. This was escalated to a supervisor, who confirmed that Cartrack had been unable to track the vehicle — despite nearly three years of uninterrupted monthly debits from my account, totaling R400 per month for two vehicles.

To my shock, I was told that the responsibility was on me to regularly request testing of the tracking device, a requirement that was never communicated to me when the contract was signed.

Following this, I requested cancellation of my contract — a request that went unanswered. Yet, four months later, I am still being debited for a service that is clearly non-functional.

This is unacceptable.

I demand the following:

Immediate cancellation of both tracking contracts.

A full refund for the period during which the devices were non-operational.

Written confirmation that no further debits will be made from my account.

I have since moved to a competitor who provides transparent and functional service — and I am very satisfied with the change.

I urge others to be cautious — you may be paying for a service that is not even working. Stay vigilant and regularly verify that your tracking service is active.

Looking forward to your immediate response and resolution.

Sincerely,