Sub-par Claims Process

My vehicle cluster was chipped during installation. The gent who caused the damage immediately informed me, which I greatly appreciated.

I engaged the Durbanville, Cape Town branch regarding the claims process to have the damage rectified. My emails have gone unanswered, no updates relating to when the refund will be processed.

The branch management and staff are avoiding putting correspondence on paper relating to the claim: where they are at in the process of reimbur*****t or what the next steps are.

I have had to call for updates and even visit the branch to simply get information. The company is quick to debit, but slow to payout.

The employee who caused the damage has since the incident followed up with me three times to ask if I have been assisted and to ensure that the damage he caused is fixed. Durbanville Branch management can learn a thing of two from this very employee regarding reputational management and consistent communication.

I do not even have a reference number for the matter, pathetic.