STUPID AND VERY POOR SERVICE.

I have installed my Catrack unit on my when i bought it last year Aug 2019. Since i installed the unit i only got one call from the company in that month of Aug when i was enetering PTA to check if it was me driving the car. Ever since Aug last year i stopped receving alert calls. This year in Feb 2020 i took my car for service . I expected a call from them since my battery was disconnected theere at the service company. No call came it. I then decided to call Cartrack and ask what is going on. This consultant told me that my battery was disconnected on their side since last year Oct ad i called them and told them i have a problem with my car battery and i will advise them when its fixed. That story was new to me as i never had a battery problem with my car. She continued and said i called them this year in jan 2020 and advised my car battery is now fine they can connect it of which that is still a lie. I then asked her to play me the records of those calls that she claims i did and that when she hanged up the phone to me. I then went to my bank and reversed my debits as i cannot continue paying for a useless service that i am not receiving. I then receive a call and statement stating my account is in arrears. Cartrack please come and remove that stupid unit in my car and i will fond alternative tracker. Your useless and full of lies. What if my car was ****** during the period i thought it was covered? I am not going to pay any cent going further.