Stuck on the side of the road

On Friday 21st of November my wife my daughter and myself took a road trip to Durban. Just before Harrismith I got a flat tyre. I changed it and put my biscuit spare on. After that I continued driving only to find my biscuit spare also had a problem... at 4am I called cartrack for assistance and they told me my roadside isn't activated they need to transfer me so that it could be activated and then they would call me back... the department they transferred me to told me it's activated and I would get a call back only to call them back 30min later because nobody called me back... the same story repeated itself where I was told they would call me back after it's activated and another 30min later no call... after me calling numerous of times they finally put me through to a supervisor "Nkateko" and he was just as *********** as the other operators if not more... he told me he would have the matter resolved in 15min i even told him I'm with a toddler and pleaded with him to please care and he assured me that because I'm with a toddler he cares... that troubled me because I'm a client for about a year now... and the only reason he cared was because I'm with a toddler. Nun the less 30min later I had to call him again telling him that he promised me it would be resolved in 15min. He told me that it's the other department who was causing the issue, so I called the department who deals with activations and got through to a lady called Zama. Who was really angry at me for some or other reason... I asked to speak to a supervisor and she refused and transferred me back to Nkateko's department... who couldn't or wouldn't help me... I had to hike in to town leaving my family on the side of the road, to get it fixed... till today not a call or anything from cartrack... they just don't care