STRA00062 - Mr Victor CEO of What?????????

Dear Mr. Victor,

As CEO of Cartrack, you should be aware that your organization is actively failing its customers.

I have repeatedly requested the transfer of a Tracker to a new vehicle following the sale of my previous one. Despite numerous attempts to resolve this, no action has been taken. Worse still, your staff do not issue reference numbers or provide any record of these requests, making follow-up impossible and service accountability nonexistent.

In the meantime, I am charged for a service you are failing to deliver. This is not just poor customer service — it is a breach of the most basic operational standards. Your inability to oversee a simple tracker transfer is wasting my time and undermining my contractual obligations with third parties such as Santam.

At this point, it appears you are either unaware of the incompetence under your leadership or indifferent to the systemic failures damaging your company’s reputation.

I expect immediate action to resolve this matter. Should there be no satisfactory response, I will have no hesitation in escalating this further, including formal complaints to regulatory bodies and legal counsel.

This is your opportunity to rectify the situation. I suggest you take it.