DN
Dakalo N

1 reviews | Active since Mar 2024

19 Feb 2025, 10:26

Stop spamming me with unnecessary calls

Just want to start off by saying Shonisani Shadung gets a full 5 stars from me. However I’m not happy with Cartrack’s overall service! They were super quick to get a sale— and I mean QUICK. I enquired on the website and received a call from their agents almost immediately. I signed up but everything from there went downhill. Getting a fitment scheduled was a nightmare and it seems like there’s a lot of chaos there. I eventually got a date and time but kept calling getting calls from the scheduling department asking if I have an appointment. I have my tracker fitted but still get spammed with calls on a daily basis and I wonder why a company this big doesn’t have a streamlined system where all the agents can see the progress of a client’s application! Please stop following up on whether I have an appointment date- you should be able to see on the system that I had it fitted already. I don’t want to receive anymore calls unless it’s regarding my car being in imminent danger.

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Replies (1)
Cartrack
Cartrack's reply19 Feb 2025, 10:32
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team