Stop *****ing my money via *****ulent debits!!!

Car track had a double debit issue 1st Nov I was affected and got a WhatsApp from Cartrack explaining the issue. I reply to the WhatsApp and ask for the bank fee refund and get a reply that the issue has been referred to accounts. No response from accounts and I keep getting calls to pay, I then spoke with Siphesihle Ndlovu at car track who then sent me an email, I re**** to the email and restated my case that I incurred a bank fee when the second debit went off which they need to credit. Zero response to my email. Yet I keep getting calls from other agents I tell them what happened but zero assistance with bank fee credits. Today car track debited my account a 3rd time! This is beyond frustrating!!!!!