TM
Tshego Moyo-Masike

1 reviews | Active since Jan 2012

19 Mar 2026, 10:55

Stop harassing with your daily calls.

Dear Cartrack,

Please stop contacting me immediately. I am receiving 2–3 calls daily from your team, all repeating the same information, and this has now become harassment.

I have already requested that my policy be cancelled, as I have moved all my vehicles to another service provider. Despite communicating this multiple times, I continue to receive the same calls, which indicates that my requests are not being recorded or acknowledged.

I am extremely dissatisfied with your service for the following reasons:

There is no easily accessible contact line for assistance.

I disconnected my battery on three separate occasions and received no follow-up or alert.

When there was an issue, you contacted my next of kin—whom I had asked to be updated—instead of contacting me directly, even though I am the person potentially at risk.

This experience has been frustrating, and I genuinely regret choosing your service.

Consider this a formal warning: stop calling me daily and ensure your team reviews internal notes or call recordings before contacting customers.

If this continues, I will escalate the matter on public platforms.

0
Replies (1)
Cartrack
Cartrack's reply19 Mar 2026, 11:15
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team