Stop harassing me for pathetic service

I was a cartrack client and had a car accident in March 2020 which resulted in my car being declared a write-off. I was unable to cancel my contract as it is valid until July this year. So we agreed that they were going to transfer it to my new car when I get one. I bought a car in November and arranged with Simangaliso Ndaba to have the device removed from the old car and installed in the new one on 05 Nov 2020. I’m based in Cape and bought my car in Johannesburg and my old car (the one that was in an accident) was also in Johannesburg at the time. First of all, I was told to track my old car myself so that they can have the device removed or else I pay a certain amount for them to track it. Anyways I was able to locate the car and made arrangements with the new owner. So the plan was to do all this uninstallation (from old car) and installation (new car) process while both these cars are still in Johannesburg. That never happened, my new car was delivered in Cape Town on 18 November without a tracker, when I called Cartrack I was told they’re going to do it as soon as it arrives in Cape Town which also never happened. I couldn’t drive my car for 2 weeks because I was afraid that should anything happen to it, I wouldn’t be able to track it. On 03 December I sent an email cancelling my contract because I had to go with the 3rd party and I was told to pay a cancellation fee and these people have been harassing me every single day ever since.

I would’ve never cancelled my contract if it wasn’t because of the pathetic service I received from Smangaliso who was very rude by the way and did not want to own up to anything. I even addressed his attitude in one of the emails I sent to him.

I’m not paying any cancellation fee as I did breach any contract, I was left with no choice but to opt for a third party