****** Car Feedback
I was Hijacked on Wednesday last week,till this day I have to call and ask if my car was found because I don't follow up ,no one be will call me back and update me, the agents just pass you from one to another. I was promised a Activation Report and Tracking Report yesterday I still haven't received anything or any kind of feedback. **** service n **** Agents mn***
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
12 Apr 2022, 09:35 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate this further and ensure that it is clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate this further and ensure that it is clarified.
Kind regards
The Cartrack Team
Cartrack's reply12 Apr 2022, 09:35
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate this further and ensure that it is clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate this further and ensure that it is clarified.
Kind regards
The Cartrack Team
's updateReviewer Update
12 Apr 2022, 11:13The email address you supposed to have and that has been provided to you yet again still has had no response from anyone from CarTrack ***.
I dont know what email address you have on your books but this is what was submitted when I took up a contract with you guys
I dont know what email address you have on your books but this is what was submitted when I took up a contract with you guys
's update12 Apr 2022, 11:13
Reviewer Update
The email address you supposed to have and that has been provided to you yet again still has had no response from anyone from CarTrack ***.
I dont know what email address you have on your books but this is what was submitted when I took up a contract with you guys
I dont know what email address you have on your books but this is what was submitted when I took up a contract with you guys
's updateReviewer Update
13 Apr 2022, 10:16This is what I woke up to from CarTrack. They are telling me they have no record of the report on the day of the incident.When I called them the same day and they said they were looking for it and will come back to me. What device were they looking for if they had no record of it on the day? Thoughout the day this car was moving till the incident and the device had a error and wasn't recording. I need help please ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜
Good morning
The insurance needs this Report and I have to send it so they can start working on their side. How are they going to do that without the report?
You guys are adding more stress to my situation. I need the trip report as the insurance needs it. Where can I escalate the matter? No way my car was moving from the morning and the record is not there? You want to tell me my car was not recoding any moving from the beginning of the day till the incident? So I was driving without any protection from your device that day?
I need answers, I'm getting fed up with CarTrack and not being able to assist me
I NEED ANSWERS NOW,THIS IS UNCALLED FOR
Sent from Yahoo Mail on AndroidOn Wed, 13 Apr 2022 at 8:29, ***<***> wrote:.Ticket Update
Good Day Nthabiseng
Please note that there is no trip dates for the requested dates.
The unit had an error and was not recording the movement of the vehicle.
Regards
Cartrack South Africa
Fleet Department
Cartrack Corner, Cnr Jan Smuts and 7th Avenue,
Rosebank, Johannesburg, South Africa
T: +27 (0) 11 *** (3185)
F: +27 (0) 11 ***
E: fleet@cartrack.com
04/12/2022 12:58 - Lerato Lemao | Cartrack wrote:Good Day Fleet
Please assist the client with a trip report for the 6th April 2022.
Regards.
Lerato Lemao
Junior Administrator |
11 Keyes Avenue
Rosebank
Johannesburg, 2196
T: +***0
W: www.cartrack.co.za
NOTE: This e-mail message is subject to Cartrack Group
disclaimer see https://www.cartrack.com/disclaimer.html
Good morning
The insurance needs this Report and I have to send it so they can start working on their side. How are they going to do that without the report?
You guys are adding more stress to my situation. I need the trip report as the insurance needs it. Where can I escalate the matter? No way my car was moving from the morning and the record is not there? You want to tell me my car was not recoding any moving from the beginning of the day till the incident? So I was driving without any protection from your device that day?
I need answers, I'm getting fed up with CarTrack and not being able to assist me
I NEED ANSWERS NOW,THIS IS UNCALLED FOR
Sent from Yahoo Mail on AndroidOn Wed, 13 Apr 2022 at 8:29, ***<***> wrote:.Ticket Update
Good Day Nthabiseng
Please note that there is no trip dates for the requested dates.
The unit had an error and was not recording the movement of the vehicle.
Regards
Cartrack South Africa
Fleet Department
Cartrack Corner, Cnr Jan Smuts and 7th Avenue,
Rosebank, Johannesburg, South Africa
T: +27 (0) 11 *** (3185)
F: +27 (0) 11 ***
E: fleet@cartrack.com
04/12/2022 12:58 - Lerato Lemao | Cartrack wrote:Good Day Fleet
Please assist the client with a trip report for the 6th April 2022.
Regards.
Lerato Lemao
Junior Administrator |
11 Keyes Avenue
Rosebank
Johannesburg, 2196
T: +***0
W: www.cartrack.co.za
NOTE: This e-mail message is subject to Cartrack Group
disclaimer see https://www.cartrack.com/disclaimer.html
's update13 Apr 2022, 10:16
Reviewer Update
This is what I woke up to from CarTrack. They are telling me they have no record of the report on the day of the incident.When I called them the same day and they said they were looking for it and will come back to me. What device were they looking for if they had no record of it on the day? Thoughout the day this car was moving till the incident and the device had a error and wasn't recording. I need help please ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜
Good morning
The insurance needs this Report and I have to send it so they can start working on their side. How are they going to do that without the report?
You guys are adding more stress to my situation. I need the trip report as the insurance needs it. Where can I escalate the matter? No way my car was moving from the morning and the record is not there? You want to tell me my car was not recoding any moving from the beginning of the day till the incident? So I was driving without any protection from your device that day?
I need answers, I'm getting fed up with CarTrack and not being able to assist me
I NEED ANSWERS NOW,THIS IS UNCALLED FOR
Sent from Yahoo Mail on AndroidOn Wed, 13 Apr 2022 at 8:29, ***<***> wrote:.Ticket Update
Good Day Nthabiseng
Please note that there is no trip dates for the requested dates.
The unit had an error and was not recording the movement of the vehicle.
Regards
Cartrack South Africa
Fleet Department
Cartrack Corner, Cnr Jan Smuts and 7th Avenue,
Rosebank, Johannesburg, South Africa
T: +27 (0) 11 *** (3185)
F: +27 (0) 11 ***
E: fleet@cartrack.com
04/12/2022 12:58 - Lerato Lemao | Cartrack wrote:Good Day Fleet
Please assist the client with a trip report for the 6th April 2022.
Regards.
Lerato Lemao
Junior Administrator |
11 Keyes Avenue
Rosebank
Johannesburg, 2196
T: +***0
W: www.cartrack.co.za
NOTE: This e-mail message is subject to Cartrack Group
disclaimer see https://www.cartrack.com/disclaimer.html
Good morning
The insurance needs this Report and I have to send it so they can start working on their side. How are they going to do that without the report?
You guys are adding more stress to my situation. I need the trip report as the insurance needs it. Where can I escalate the matter? No way my car was moving from the morning and the record is not there? You want to tell me my car was not recoding any moving from the beginning of the day till the incident? So I was driving without any protection from your device that day?
I need answers, I'm getting fed up with CarTrack and not being able to assist me
I NEED ANSWERS NOW,THIS IS UNCALLED FOR
Sent from Yahoo Mail on AndroidOn Wed, 13 Apr 2022 at 8:29, ***<***> wrote:.Ticket Update
Good Day Nthabiseng
Please note that there is no trip dates for the requested dates.
The unit had an error and was not recording the movement of the vehicle.
Regards
Cartrack South Africa
Fleet Department
Cartrack Corner, Cnr Jan Smuts and 7th Avenue,
Rosebank, Johannesburg, South Africa
T: +27 (0) 11 *** (3185)
F: +27 (0) 11 ***
E: fleet@cartrack.com
04/12/2022 12:58 - Lerato Lemao | Cartrack wrote:Good Day Fleet
Please assist the client with a trip report for the 6th April 2022.
Regards.
Lerato Lemao
Junior Administrator |
11 Keyes Avenue
Rosebank
Johannesburg, 2196
T: +***0
W: www.cartrack.co.za
NOTE: This e-mail message is subject to Cartrack Group
disclaimer see https://www.cartrack.com/disclaimer.html