Still waiting for reinstallation, two weeks later.
I recently bought a new car and needed my tracking device moved from the car that I had traded in. It took Cartrack a week to respond and remove the tracking device, and I'm still waiting another two weeks later to have them install it in the new car. On two occassion I was told that an technician will call on a particular day between 10:00 and 16:00, which meant that I had to put my whole day on hold whilst waiting for the call, which never happened.
I would not recommend CarTrack. If your insurer insists on CarTrack then choose another insurer. Until the device is installed, your car is not insured against theft.
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Replies (1)Cartrack's replyOfficial
20 Sept 2023, 06:53 Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply20 Sept 2023, 06:53
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
