1 reviews | Active since Nov 2017
Still deducting after contract was cancelled
I have been trying since 30/06/2017 to cancel my contract with Cartrack. After sending numerous instructions for cancellation to the Customer Services email address, I was eventually contacted by a employee in their accounts department, who wanted to collect outstanding fees, who I then advised that I have cancelled my contract. Yet for some reason Cartrack still attempts to deduct random amounts on random dates. On the 12 of October 2017 I received a request from their Accounts department asking me to authorise a debit order of R 318.60, and I responded that this debit order is NOT authorised and that NO deduction of any sort may be made from may bank account. I also asked for an explanation of what exactly this amount entails and I also requested a copy of my contract which specifies the cancellation terms and conditions. No response was received, yet on the 25/11 a amount of R 237.50 was deducted. I have been a client for many years and paid a huge amount (compared to other tracking companies) for very little service, and now it takes me months and a lot of effort to cancel this contract. I will never recommend Cartrack to anybody!
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
